OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

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Membership Benefits

The Ottawa Regional Contact Centre Association (ORCCA) is a non-for-profit, volunteer professional association that serves as our region's source for industry information, providing networking with colleagues, educational opportunities and a forum for the exchange of ideas and best practices. Participating in these events and networking opportunities will provide valuable insights into current issues facing contact centre management and the industry. Our mission is to create an environment which fosters the responsible growth and prosperity of our industry in the Ottawa region.

Membership Criteria

To be eligible for membership you must be working in a contact centre environment in the Ottawa Region.  Membership is reserved for contact centre employees. If you are interested in becoming a member, please select from below.  Sponsorship is available to companies providing products/ services to the contact centre community in the Ottawa region. Vendors and suppliers are welcome to participate through sponsorship opportunities.

Code of Ethics

ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations. These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees and their customers while preserving the future of our profession. All members of ORCCA are asked to adhere to the ORCCA Code of Ethics.

Meetings

These meetings alternate between guest speakers, workshops, contact centre site tours and special events.

Site Tours

ORCCA hosts site tours to local contact centre in the Ottawa Area.

Workshops

ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations. These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees, their customers while preserving the future of our profession. All members of ORCCA must o agree to the ORCCA code of ethics.

Excellence Awards

Once a year ORCCA honors our region's leading Customer Contact Centre Agents and Support Associates. For more information on the event please visit our Excellence Awards Page.

Membership Levels

Corporate Membership

  • All Presentaion Materials and White Papers (for all employees)
  • 25% off Training Workshops (for all employees)
  • All General Events (3 interchangeable)
  • All Webinar Events (full access)
  • 1 free Guest Pass for a webinar or general event

$300/year

Individual Membership

  • All Presentaion Materials and White Papers (single individual)
  • 25% off Training Workshops (single individual)
  • All General Events (interchangeable)
  • All Webinar Events (interchangeable)
  • 1 free Guest Pass for a webinar or general event

$150/year

Subscriber

Provides you access to:

  • Presentaion Materials and White Papers ($25 each)
  • Training Worshops (full price)
  • General Events ($60 per event)
  • Webinar Events ($60 per event)

FREE

ORCCA Sponsors






ORCCA
121 Kerscott Heights Way
Dunrobin, ON Canada
K0A 1T0
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