ORCCA has enhanced the image of the contact-centre profession in the Ottawa Region by offering well-deserved recognition to the best-in-class contact centres and their employees for the past 16 years through the annual Career Excellence Awards Gala. This prestigious event is synonymous with business excellence, and it quickly sells out to over 200 noteworthy and influential contact-centre members.
In the words of one of our members – the awards ceremony provides organizations the opportunity to reward the “best of our best” in a public forum. Agents look forward to it yearly as a bonus and incentive for a job well done. It is a wonderful way to acknowledge hard work and dedication with a night out of celebration among the best of the best in our contact center community"