OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

people connecting with people

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Events Calendar

See our past Events below:

Past events

2019-11-28 Social Media: Latest Trends and Practices
2019-10-29 Coaching Full-Day Workshop
2019-09-25 Coaching for success Panel Session Sept. 25
2019-09-19 ORCCA Contact Centre Awards of Excellence
2019-08-10 Call for Nominations - Annual Awards of Excellence
2019-06-06 Customer Service Workshop
2019-06-06 Customer Service Workshop (Free for members)
2019-05-02 DiSC® Full-Day Workshop
2019-04-11 DiSC Workshop (Full Day)
2019-03-21 911 Emergency Contact Centre Tour
2019-02-28 KPIs and Performance Scorecards (Free for members)
2019-01-24 Leadership Workshop (Full Day)
2018-10-10 Agile Methodology
2018-09-25 15th Annual Awards Gala
2017-02-02 Employment Law and the Contact Centre
2016-11-16 Leadership Workshop
2016-10-21 Protecting Customer Information and Privacy Cybersecurity
2016-09-27 2016 ORCCA Awards
2016-06-09 Randstad’s Agility Quotient
2016-05-19 Leadership Workshop
2016-05-18 Best Practices in Quality Assurance and Coaching Workshop
2016-04-21 Customer Service Workshop
2016-04-21 Customer Service Webinar
2016-03-31 Site Tour - TekSavvy
2016-01-19 Goal Setting Workshop
2015-12-11 ORCCA Contact Centre of Year Winner - Site Tour
2015-11-25 Coaching Forum
2015-09-16 ORCCA Awards Gala
2015-06-11 Change Management in Contact Centres
2015-05-04 HDI & itSMF Professional Development Days
2015-03-26 Customer Experience in Contact Centres
2015-01-29 Exclusive tour with ORCCA winner
2014-11-13 Social Media Forum
2014-09-10 ORCCA 11th Annual Contact Centre Excellence Awards
2014-06-12 2014 Quality Forum
2014-04-30 Coaching for Success Seminar

ORCCA Sponsors






ORCCA
121 Kerscott Heights Way
Dunrobin, ON Canada
K0A 1T0
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