OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

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2014 Quality Forum

  • 2014-06-12
  • 8:30 AM - 11:30 AM
Ottawa Regional Contact Centre Association presents:

2014 Quality Forum

June 12, 2014: Nepean Sailing Club 3259 Carling Ave, Ottawa 8:30 – 11:30am An effective quality program provides a mechanism for recognizing excellence and sustaining continuous improvement. A leading quality program also motivates employees and improves customer satisfaction Come and meet your community of Ottawa’s quality champions to learn about emerging practices from each other, collect ideas on how to effectively address your organization’s opportunities and explore innovative quality approaches together. The Quality Forum will begin with an introduction and calibration on quality to provide a framework for you to actively engage with others. Relevant themes and topics will be explored in a round table discussion. Presentation Archive Coaching for Success - 04302014 - Art of Reframing Coaching for Success - 04302014 - Building a Coaching Culture Coaching for Success - 04302014 - Importance of Documentation Coaching for Success - 04302014 - Mindfulness in the Workplace






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