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ORCCA 11th Annual Contact Centre Excellence Awards

  • 2014-09-10
  • 5:15 PM - 10:30 PM

J2 GLOBAL, CHASE CANADA CARD SERVICES AND HGS CANADA HONORED WITH CONTACT CENTRE OF THE YEAR AWARDS AT ORCCA GALA The Ottawa Regional Contact Centre Association annual gala recognizes best in class contact centres and top performing individuals who enhance the image of the call centre profession. PRESS RELEASE - OTTAWA, ON – September 10, 2014 – Best in Class contact centres have qualities and characteristics that set them above the rest, not only by providing service excellence for their customers, but also by providing the same level of care and excellence to their employees and their community. Chase Card Services and HGS Canada are enjoying their shining moment with tied scores as Contact Centre of the Year with over 100+ agents, and J2 Global is celebrating their status as Contact Centre of the Year with 26 – 100 agents. The annual Ottawa Regional Contact Centre Association (ORCCA) Career Excellence Awards Gala is synonymous with business excellence, and was held at the stunning Ottawa Convention Centre on Wednesday evening, September 10. The finalists must meet stringent criteria, including a focus on people development, strong employee engagement programs, quality assurance, and customer satisfaction. Winning contact centres have sound channel management strategies in place, strong levels of employee satisfaction, and are active corporate citizens who support a variety of community-based events and charities. Chase Canada Card Services has been partnering with some of Canada’s top retailers since 2005 to offer valuable credit card products to consumers. Chase has partnered with Sears Canada, Best Buy, Future Shop, Marriott® and to provide competitive credit card programs. Chase is noted for a spirited culture that reflects integrity and business principles, and strong community commitments. Chase was also awarded last year as 2013 Contact Centre of the Year, proving to be tough competitors. HGS is a global business process management company offering integrated solutions in intelligent self-service, e-commerce, mobile, social and high-touch live-agent support. HGS is ranked among the Best 20 Leaders in Canada by IAOP. HGS is also noted as a culturally vibrant and socially participative organization which maintains a nourishing environment and a rewarding culture for employees. J2 Global provides Internet services through its two divisions: Business Cloud Services and Digital Media. The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. The Digital Media Division offers technology, gaming and lifestyle content through its digital properties. J2 offers an energetic and collaborative environment that fosters ingenuity and invention. Thousands of people in the Ottawa region work in the contact centre industry, and many were recognized as top performers during the Career Excellence portion of the evening. Nearly 100 agents, support staff and mangers were awarded for performance excellence and stood as an inspiration for others. Sandra Freeman, ORCCA Chair, welcomed all attendees to the stunning Ottawa Convention Centre prior to turning the microphone over to Master of Ceremonies, Dene Johnson, VP and General Manager of Chase Canada Card Services. The crowd was also intrigued by guest speaker Patrick Louis, Lululemon Athletica’s Director of Guest Education Centre with over 25 years of contact centre experience. ORCCA also introduced a new Lifetime Achievement category, presented by Don Moffatt, CEO Millennium 1 Solutions. Several award recipients were recognized for their 25+ years of contact centre industry experience and were cited as an inspiration for others, including ORCCA’s own Sandra Freeman.

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