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control. [shashin type="album" id="2655" size="medium" crop="n" columns="max" caption="y" order="date" position="center"] MILLENNIUM1 SOLUTIONS AND TEKSAVVY SOLUTIONS HONORED WITH CONTACT CENTRE OF THE YEAR AWARDS AT THE ORCCA AWARDS OF EXCELLENCE GALA
The Ottawa Regional Contact Centre Association (ORCCA) annual gala recognizes best in class contact centres and top performing individuals who enhance the image of the call centre profession.
OTTAWA, ON – September 16, 2015 – Best in Class contact centres have qualities and characteristics that set them above the rest, not only by providing service excellence for their customers, but also by providing the same level of care and excellence to their employees and their community. Millennium1 Solutions
is enjoying their shining moment as Contact Centre of the Year with over 100+ agents, and TekSavvy Solutions
is equally celebrating their status as Contact Centre of the Year with 26 – 100 agents. The annual Ottawa Regional Contact Centre Association Awards of Excellence Gala is synonymous with business excellence, and was held at the magnificent Fairmont Chateau Laurier on Wednesday evening, September 16. The finalists must meet stringent criteria, including: A deep understanding and utilization of the core and advanced principles of effective contact center management; tangible evidence of consistently meeting or exceeding key performance objectives; a high-performance work culture that fosters employee engagement and continuous improvement, as evidenced through staff motivation, morale, and effective training, coaching and development. Thousands of people in the Ottawa region work in the contact centre industry, and many were recognized as top performers during the Career Excellence portion of the evening. Nearly 100 agents, support staff and managers were awarded for performance excellence and stood as an inspiration for others. Josianne Gignac, ORCCA Executive Director, welcomed all attendees to the magnificent Fairmont Chateau Laurier prior to turning the microphone over to Master of Ceremonies, Dene Johnson, VP and General Manager of Chase Canada. The crowd was also charmed by guest speaker Don Moffatt, Millennium1 Solutions’ CEO. The Lifetime Achievement category, presented by Michelle Emard, from CNPS, awarded recipients recognized for their 25+ years of contact centre industry experience and contributions which stand as an inspiration for others. For more information please visit the ORCCA website
or e-mail mailto:email@example.com