Ottawa Regional Contact Centre Association Presents: Goal-Setting: Empower Your Team to Reach their Full Potential
How do you ensure your departmental goals align with your strategic outcomes? Is there a way to motivate your employees to outperform? Are performance review forms still an effective tool to get organizational results? Join Michelle Emard, Chief Operating Officer for the Canadian Nurses Protective Society
and reputed performance expert, to explore best practices and rev up your team for high-performance results. In this ORCCA-exclusive seminar, Michelle will share:
Don’t miss this opportunity to make 2016 your best year ever!
- Just how innovation and knowledge influence today’s high-performance organizations
- How to effectively incorporate key performance indicators, the balanced scorecard and professional development
- In what ways Leaders can coach and communicate successfully to inspire results
About the speaker: Michelle Emard is a well-known local leader and has spent her career successfully launching, building and optimizing national and international service organizations. Michelle is a qualified project manager and trainer, and has held senior leadership roles since 1998.