OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

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Customer Service Webinar

  • 2016-04-21
  • 1:30 PM - 3:00 PM

Ottawa Regional Contact Centre Association Presents An ORCCA Exclusive Webinar Customer Service: Improve your customer’s experience

This webinar is for customer service representatives and will provide them with essential elements that are important to a customer’s experience with your organization. Not only will participants learn how to identify and apply good customer service skills but how to manage personal stress and deal with difficult callers. We will also discuss the journey to continuous improvement in their role as your organization’s champion.


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Customer Service Webinar






ORCCA
121 Kerscott Heights Way
Dunrobin, ON Canada
K0A 1T0
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