ORCCA is pleased to announce TekSavvy as this year's Contact Centre of the Year, awarded at the Contact Centre Excellence Awards Gala on September 27, 2016.
This year's annual Awards Gala was held at the acclaimed Canadian War Museum, in the expansive LeBreton Gallery banquet hall with a stunning view of the Ottawa skyline. This impressive gallery enabled guests to get a close-up look at large artefacts such as a Voodoo fighter jet, nineteenth-century artillery pieces, tanks, and other vehicles drawn from one of the most extensive collections of its kind in the world. TekSavvy also walked away with a "Best in Class Award for Excellence Performance Quality and Coaching", while Tweed took the "Best in Class Award for Excellence in Employee Engagement and Satisfaction". Nearly 100 Agents, Support Staff and Managers from Ottawa Regional Contact Centres were also honored with Career Excellence Awards. Candidates were recognized for performance excellence, teamwork, coaching, efficiency and collaboration. During the Lifetime Achievement Awards, OnPath Business Solutions honoured the memory and contributions of Brian Thompson, and J2 Global congratulated Sheryl Dobson, both of whom contributed over 25 years to the Contact Centre industry. Photo's are now here, See them here