OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

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Leadership Workshop

  • 2016-11-16
  • 8:30 AM - 4:30 PM
">event-header-leadership-workshop-nov-2016 Did you know that it takes roughly 10,000 hours of practice to achieve mastery? Leadership skills are no different. The number one reason most people quit their jobs today is due to poor leadership. In today’s competitive market for hot talent, companies can’t afford to lose their people for reasons they can control. You’ve just placed a bright, talented leader in your organization – what next? You protect your investment and your resources by enrolling them in this one-day Leadership Workshop hosted by ORCCA. Facilitated by reputed experts who have in-depth contact centre experience and knowledge differentiates this professional development from other generic providers – and for hundreds of dollars less. The Ottawa Regional Contact Centre Association (ORCCA) is a not-for-profit organization supporting the contact centre community in Canada’s National Capital region and promotes leading industry practices and innovation through its education programming. This full-day session tailored for managers and supervisors will cover leadership theory and best practices. Case studies and group work in a discreet setting will encourage participants to exchange and network, in addition to gaining valuable new skills. Topics include: • Managing team performance • Appropriate delegation • Effective coaching • Building a positive culture • Resolving conflict • Time management Our previous leadership session on Coaching for Success was sold-out! Don’t delay, register today at mailto:info@callcentres.org






ORCCA
121 Kerscott Heights Way
Dunrobin, ON Canada
K0A 1T0
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