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Coaching for Success Seminar

  • 2014-04-30
  • 8:30 AM - 12:00 PM

Coaching for Success - A Seminar designed for Team Managers, Senior Leads, Trainers and Quality Assurance Coordinators!

A Coaching Culture - The Art of Coaching - Record Keeping - Stress Management Building a Coaching Culture How is coaching different than supervising? Adopting a coaching philosophy will influence your management practices and reshape your organizational culture. Coaching encourages delegation and empowerment, boosts employee engagement and benefits your customers and business alike. Increase your awareness of a coaching culture, its benefits and how you can harness added value. Michelle Emard - Director, Membership and Contact Centre Services, CMPA Michelle currently serves as a Director with the Canadian Medical Protective Association, an organization which provides medico-legal services to more than 80,000 Canadian physicians. She has previously led national and international service organizations as a General Manager and Vice-President. Michelle has built a solid reputation for operating highly successful service organizations by focusing on employee engagement, customer satisfaction, stakeholder value and continuous improvement. The Art of Coaching Coaching requires a delicate balance, to make up the coaching equation. Coaches are collaborators, motivators and often counsellors. There is always the risk that coaching can encounter certain obstacles which could impact the desired outcome. This presentation will highlight this important topic, including a discussion of warning signs to look for and strategies that can help guard against our sessions being derailed by this possibility. It will highlight ways that coaches can move their employees to productive action. Craig Dowden, PhD, Managing Director, SPB Organizational Psychology Inc., Toronto, ON Craig is a dynamic coach and speaker who connects with his clients through his passion and knowledge. His reputation as a thought leader has resulted in radio and television appearances. He has been asked to share his views on coaching and leadership through articles in the Huffington Post (U.S.) as well as the Financial Post. He has contributed content to widely respected publications, including HR Professional, Canadian HR Reporter, Canadian Manager, and Canadian Government Executive. For the Record: Keeping Track of Coaching Coaching is vital to each person’s success and growth. Documenting it is important too. We document coaching primarily to track our own work and to help measure the progress made by those we coach. When the desired results are not achieved, documentation is key to the organization’s ability to decide on the next steps. David K. Law, Partner, Employment and Labour Law Group, Gowlings (Ottawa) David provides legal advice, education and representation to organizations dealing with labour, employment, occupational safety, workers’ compensation, not-for-profit organizations, accessibility (AODA) and governance. He is the national co-leader of Gowlings’ Occupational Health and Safety Practice and executive editor of the firm’s Employment and Labour Law newsletter. David is also a member of Queens Faculty of Law. He has appeared before Boards of Arbitration, the Canada and Ontario Industrial Relations Boards and Human Rights Tribunal of Ontario. Mindfulness in the Workplace Managing emotions during a coaching session can be difficult. Mindfulness helps us to regulate our emotions. This session focuses on developing mindfulness skills to reduce stress, regulate emotion and to assist us in spending more time in the 'coaching moment'. Kathy Al-Zand, B.Sc.N.,M.S.W.,R.S.W., Alzand and Associates is registered with the Ontario College of Social Workers and certified as a Trauma Specialist with the Association of Traumatic Stress Specialists. Kathy offers services in the area of individual counselling, focussing on stress reduction, anxiety conditions, trauma, grief and loss. She also provides trauma management planning for organizations. Kathy uses various treatment modalities including cognitive behavioural therapy and solution focussed therapy. Presentation Archive Coaching for Success - 04302014 - Mindfulness in the Workplace Coaching for Success - 04302014 - Importance of Documentation Coaching for Success - 04302014 - Building a Coaching Culture Coaching for Success - 04302014 - Art of Reframing






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