OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION

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ORCCA Sponsors

KPIs and Performance Scorecards (Free for members)

  • 2019-02-28
  • 9:00 AM - 11:30 AM
  • Nepean Sailing Club
  • 30

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Scorecards that include the right KPIs boost performance. Many call centers have implemented different types of scorecards that have yielded positive results for both their business and their customers. This workshop is tailored to leaders who are looking for ideas and suggestions on how to build better scorecards with the right KPIs for your organization. This presentation is free to ORCCA members. Come join us on 02/28/2019 to learn more!






ORCCA
121 Kerscott Heights Way
Dunrobin, ON Canada
K0A 1T0
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