OTTAWA REGIONAL CONTACT CENTRE ASSOCIATION
people connecting with people
Scorecards that include the right KPIs boost performance. Many call centers have implemented different types of scorecards that have yielded positive results for both their business and their customers. This workshop is tailored to leaders who are looking for ideas and suggestions on how to build better scorecards with the right KPIs for your organization. This presentation is free to ORCCA members. Come join us on 02/28/2019 to learn more!