What can ORCCA do for you and your organization?
- You will network and learn with other contact centre professionals at regular meetings and events designed to be interactive, entertaining and fun.
- You will have the opportunity to hear from industry experts about the latest issues, trends and developments in the contact centre industry.
- You will have the opportunity to visit contact centres and to learn about their experiences and best practices.
Our website contains information on events and meetings and a list of excellent links to sites relevant to the contact centre industry. As the web site grows, additional information will be available for contact centre operations including; research and contact centre benchmarking metrics and current employee compensation statistics.
What are the current trends and developments addressed by ORCCA?
Every workday, contact centre professionals face new challenges. Supervisors look to Managers for coaching on recruiting, training, metrics and employee loyalty and retention as well as intelligence on new technologies. The team expects their senior contact centre colleagues to provide the leadership required to consistently achieve growth and financial success through the creation and implementation of winning strategies while employees require support and advice in a dynamic work environment facing constant change.