The Ottawa Regional Contact Centre Association (ORCCA) is a non-for-profit, volunteer professional association that serves as our region’s source for industry information, providing networking with colleagues, educational opportunities and a forum for the exchange of ideas and best practices. Participating in these events and networking opportunities will provide valuable insights into current issues facing contact centre management and the industry.
Our mission is to create an environment which fosters the responsible growth and prosperity of our industry in the Ottawa region.
Individual Member: $150 / year
- For individuals directly employed in the contact centre and want to be actively involved in the contact centre community in the Ottawa Region. This individual membership is transferrable.
Corporate Member: $300 / year
- For companies that operate a contact centre in the Ottawa Region and want to be actively involved with the support of the industry. This membership includes three transferable memberships.
Vendors and suppliers are welcome to participate through sponsorship opportunities.
If you are interested in becoming a member, please contact firstname.lastname@example.org
Code of Ethics
ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations. These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees and their customers while preserving the future of our profession. All members of ORCCA are asked to adhere to the ORCCA Code of Ethics.
ORCCA holds membership functions on a bi-monthly basis. These meetings alternate between guest speakers, workshops, contact centre site tours and special events.
ORCCA hosts site tours to local contact centre in the Ottawa Area.
ORCCA advocates the highest standards of professionalism and ethical behaviour for all contact centre operations. These standards when conscientiously adhered to and practiced ensure the long term satisfaction of ORCCA members, their employees, their customers while preserving the future of our profession. All members of ORCCA must to agree to the ORCCA code of ethics.
Once a year ORCCA honors our region’s leading Customer Contact Centre Agents and Support Associates. For more information on the event please visit our Events section.