Customer Service Workshop
Date(s) – Thursday, May 10, 2018
8:00 am – 11:30 am
priorities. Let ORCCA help! We’ve designed this customer service workshop with your customer service representatives in mind. Send one or many to this half-day workshop and it’s free for ORCCA members.
In this practical workshop, we will cover the principles of providing a great customer experience:
- Why is customer service important?
- How can you guarantee a great customer experience?
- What customer services skills work best?
- How can you convert irate callers?
- What are some techniques to handle stress effectively?
- Why is continuous improvement so important?