Congratulations to our 2017 ORCCA Awards Winners
Date(s) – Thursday, September 28, 2017
2017 ORCCA Awards
ORCCA is pleased to announce Tweed Main Street as this year’s recipient of the Contact Centre of the Year award. The award was presented at the Annual Ottawa Regional Contact Centre Awards of Excellence on September 26, 2017.
This year’s annual Awards Gala was held at the acclaimed Canadian War Museum, in the expansive LeBreton Gallery banquet hall with a stunning view of the Ottawa skyline. The guests were able to get a close-up look at of this impressive gallery and its large artefacts such as a Voodoo fighter jet, nineteenth-century artillery pieces, tanks, and other vehicles drawn from one of the most extensive collections of its kind in the world.
Rebel.com and Tweed Main Street are this year’s recipients of Contact Centre Leader of the Year awards, our brand-new award recognizing a contact centre that has demonstrated excellence in Customer satisfaction, Employee engagement, Quality assurance, Training and professional development, Business process improvement or First-call resolution
Rebel.com walked away with the Contact Centre Leader of the Year award for excellence in Employee Engagement and Tweed Main Street for excellence in Training and professional development .
Nearly one hundred agents, support staff and managers were also honoured with Awards of Excellence. Candidates were recognized for performance excellence, teamwork, coaching, efficiency, leadership and collaboration.
During the Lifetime Achievement Awards presentation, Denise Byrnes from the Canadian Nurses Protective Society and Line Larabie from Scotiabank were honoured for their contribution to the contact centre industry for 25 years or more and were congratulated for their professionalism, accomplishments and for serving as an example to others.
We would like to thank all for people who helped put together this year’s Awards Gala, including our guests speaker and sponsors. And, a special thanks to all our Sponsors for their commitment and continued support.
See you next year!