Thursday, January 24, 2019 @ 8:00 am – 4:30 pm – You’ve just placed a bright, talented leader in your organization – what next? You protect your investment and your resources by enrolling them in this one-day Leadership Workshop hosted by ORCCA. This workshop is tailored for managers and supervisors working in a service environment and will cover leadership theory and best practices. Case studies and […]
Thursday, February 28, 2019 @ 9:00 am – 11:30 am – “Scorecards that include the right KPIs boost performance. Many call centers have implemented different types of scorecards that have yielded positive results for both their business and their customers. This workshop is tailored to leaders who are looking for ideas and suggestions on how to build better scorecards with the right KPIs for your organization. […]
Thursday, March 21, 2019 @ 8:00 am – 4:30 pm – Meet and tour Ottawa’s 911 Emergency Contact Centre, the 2018 ORCCA winner of the Platinum Lifetime Achievement Award. This exclusive event is free for ORCCA members.
Thursday, April 11, 2019 @ 8:00 am – 4:30 pm – People are different. They have different needs, different priorities and different communication styles. Understanding yourself and others is the first step in working together more efficiently to achieve better results and build better relationships. The DiSC model is a simple tool that’s proven to assist managers, supervisors and team leads in communicating and connecting with […]