February 9th. 2017
Legal matters often arise in the context of supervising and managing people. Back by popular demand, join Lawyer Dan Palayew of Borden Ladner Gervais who specializes in employment and labour law to learn more about relevant obligations, rights and best practices. Are you compliant with Bill 132? New laws regarding workplace harassment were recently introduced regarding the duty to investigate and define new policy requirements. Dan will present not only current law and best practices, but also practical ideas on how to minimize risk
March 30, 2017 – Best Practices Forum
Below you will find the presentations from Contact Centre of the Year recipients and leaders to learn more about their recipe for success!
Best in Class contact centres have qualities and characteristics that set the bar for high performance, not only by providing outstanding service to their customers, but also by providing the same level of care and excellence to their employees and their community.
Explore critical components of a high performing contact centre including panel presentations and discussions on quality, customer satisfaction and employee engagement.
Presentation from our Featured Panelists:
May 18, 2017 – Tweed Site Tour
Thank you Tweed for a great tour!
Tweed Main Street Care Centre (formerly The Tweed Care Centre) was a top contender for Contact Centre of the Year 2016 and was awarded ‘Best in Class’ for employee engagement. This recognition honors a contact centre with less than 100 staff that has enhanced the profession by setting and achieving the highest standards of excellence for customers, employees and the community.
Tweed Main Street Care Centre handles contacts from current and prospective customers from across Canada. Tweed Main Street is unique as it is the only legal marketplace offering a variety of cannabis products in a one-stop-shop destination – a Canadian first. Voted Best Customer Service by Lift Awards 2015 and runner-up Lift Awards 2016 and Best Customer Service NVO 2016 by Leafly; the Care Team provides industry-leading support. It is no wonder that twenty-five percent of all Access to Cannabis for Medical Purposes Regulations (ACMPR) shipments come from Tweed Main Street.